TERMS AND CONDITIONS
Placing an Order
Add required items to your cart making sure you make choices and personalisation in drop down menu options as requested, please ensure you order everything you need in one go as adding to an existing order at a later date causes confusion & problems. Review your shopping basket and finalise purchase using the steps provided. We accept Paypal, credit cards and debit cards. All orders are processed in the order they arrive to make it fair to everyone.
All jewellery is made to order. Please allow 3-5 working days for your jewellery to be made
Delivery and Postage
Orders £14 and under are send RM Standard 1st Class, all other orders are sent Tracked 24 service orders should arrive 2-3 days from dispatch (longer during peaks times, please allow for this).
There is an option to purchase RM Special Next Day service, please note that this guarantees that your order is received the next working day after dispatch and does not speed up the time I need to make your order, please ensure you check our current lead times which are printed at the bottom of this screen.
Please note that we cannot be held responsible for Royal Mail delays. Should your parcel not arrive after 14 working days from dispatch please contact us so we can make appropriate claims and investigations though Royal Mail.
International orders: All orders are sent Royal Mail Tracked service, delivery times can be found on Royal Mail website, please note that at busy times of year that these times will take longer.
Returns and Cancellations
We offer a 14 day cancellation period which starts the moment you place your order and up until 14 days after receiving your items for non-personalised items.
For returns we will refund the initial cost of P&P at the cheapest standard rate we offer (this means if you have paid for special RM service like 9am Next Day we only have to pay back our standard postage rate which is 1st class signed for). If you are returning the item because you have changed your mind then you are responsible for the return postage, please ensure it is well packaged and retain a proof of postage.
Once we have received the item back we will then issue a refund
We do not accept cancellations or returns for custom or personalised items, please make sure you are completely happy with your order as once the order is placed we are not able to cancel. We are also unable to accept returns (unless faulty) for earrings due to hygiene reasons
If your item arrives faulty please contact us within 30 days of receipt giving full description of fault and provide photographic evidence of this. Once the faulty item has been returned to us we will give a full refund including postage or offer a replacement.
Please note that many of my items are stamped by hand using individual hand punches and a hammer. This means that the alignment, spacing & depth will not be perfect which adds to the rustic charm of the piece and is not considered a fault so is not covered by the returns policy.
I reserve the right to cancel any transaction that I feel is abusive or offensive in it's content or there is a pricing error.
Our Guarantee
If your jewellery brakes at any time, send it back to us and we will fix it regardless of how old it is, you only need to pay postage, we will also give it a polish and freshen up while it's having a little spa day with us too!
The materials we use
Copper and Bronze - This metal will develop a darker patina over time, you can easily polish with any generic metal polish. Some people find that their skin turns Green when wearing Copper jewellery, this is down to a natural chemical reaction between skin and Copper and not a fault with the jewellery. If you know that your skin reacts to this metal let us know at the time of ordering and we can coat the piece we use a product called Protectaclear. Alternatively you can just paint the inside with clear nail polish.
Pewter - This metal is soft and heavy, it may dull over time, all that is needed is to wash with mild dish detergent and buff with a soft cloth, you can also brighten up with Silver cleaner such as Silvo wadding. Keep away from chlorinated water and dishwashers.
Silver - All our Sterling Silver findings are purchased from reputable UK companies, as they weigh under 7.78g they are not required to be hallmarked but will show a 925 stamp.
General Information
As per Consumer Contract Regulation 2013 our details are as follows:
Registered Address: AngelTrash, Angi K Findlater, 11 Foxton Road, Barrington, Cambridgeshire CB22 7RN Email: Angeltrash(at)live.co.uk
All content of this website is the property of AngelTrash and no part should be stored, copied or used without prior permission from AngelTrash. We reserve the right to change the content of the web pages or our Terms and Conditions without notice. By finalising your purchase you are agreeing to our Terms and Conditions, therefore we urge to you read them thoroughly, you may print these out for your own information. If you have any questions or queries please contact us to discuss further.
The EU General Data Protection Regulation (GDPR)
The General Data Protection Regulation (GDPR) will apply from 25 May 2018, when it supersedes the UK Data Protection Act 1998 (DPA). The new law brings a 21st century approach to data protection. It expands the rights of individuals to control how their personal data is collected and processed, and places a range of new obligations on organisations and business’ to be more accountable for data protection.
Deadline for compliance: 25 May 2018
The business benefits of the GDPR;
- Build customer trust
UK organisations handling personal data will still need to comply with the GDPR, regardless of Brexit. The GDPR will come into force before the UK leaves the EU, and the government has confirmed that the Regulation will apply.
Personal data;
- Profiling and analytics data
Data protection principles;
Personal data must be processed according to the six data protection principles:
AngelTrash only stores customer data for as long as it’s needed, which means once an order is complete the messages are deleted. AngelTrash does not share or screenshot any messages. AngelTrash does print a copy of the order this is to ensure a smooth transaction should there be any problems with the order or should the customer wish to return for any reason, these documents are also kept on file to enable AngelTrash to complete monthly accounts, these documents are kept in a locked cabinet and are not shared with anyone, they are not used for marketing purposes whatsoever.
Accountability and governance; Be able to demonstrate compliance with the GDPR. AngelTrash demonstrates this by deleting all data compiled from customers, through the use of messaging the AngelTrash inbox folder, by deleting the message once the customer order is complete. Customers pay using Paypal, Paypal have assured all business users they too are GDPR compliant and storage of customer data is kept to a minimum and not shared with any other third party.
Lawful processing;
Identify and document the lawful basis for any processing of personal data. The lawful bases are:
By contacting AngelTrash you are giving direct consent that AngelTrash can store your personal data until the order is complete. If a customer just wants to ask a question please be assured once the conversation is finished all messages will be deleted. AngelTrash does not store any messages that are not active.
PCI compliance
What is PCI DSS and who needs to comply? (Payment Card Industry Data Security Standard) Consumers are becoming increasingly aware of the dangers of identity theft and PCI compliance shows that a business has secure procedures in place that keeps customer payment information safe and secure. Payment Card Industry Data Security Standard (PCI DSS) is a set of 12 requirements that all businesses who handle credit or debit card payments must comply with. It provides a "minimum security standard".
As a merchant (business) accepting card payments, the business are required to comply with PCI DSS. As a service provider, PayPal is also required to comply with PCI DSS. AngelTrash does not take payments direct from customers, AngelTrash uses a service provider. (PayPal, whom are PCI DSS compliant).
** Please note that as I am currently receiving Chemotherapy lead times may vary but are usually 3-5 working days, please allow enough time for me to make your order**